Privacy Policy

Truss Cloud Kitchen

Effective Date: 17th September 2025

At Truss Cloud Kitchen (“Truss”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, or services in the United Arab Emirates (UAE).

1. Information We Collect

• Personal Information: Name, email address, phone number, delivery address, payment details.
• Order Information: Items purchased, delivery preferences, transaction history.
• Technical Data: IP address, device type, browser type, app usage data, cookies.
• Feedback & Communication: Reviews, ratings, and messages shared with us.

2. How We Use Your Information

• To process and deliver your food orders.
• To personalize your experience with multiple cuisines.
• To improve our services, app functionality, and customer support.
• To communicate updates, offers, and promotions (only with your consent).
• To comply with UAE legal, financial, and regulatory requirements.

3. Legal Basis for Processing (UAE Law)

Under Federal Decree Law No. 45 of 2021 on Personal Data Protection (UAE), we process your personal data on the following grounds:

• Your consent (e.g., receiving marketing communications).
• Contractual necessity (e.g., processing your food delivery order).
• Legal obligations (e.g., record keeping, tax compliance).
• Legitimate interests (e.g., fraud prevention, service improvement).

4. Data Sharing & Disclosure

We do not sell or rent your personal information. However, we may share your data with:

• Delivery Partners: To fulfill and deliver your orders.
• Payment Gateways: To process secure payments.
• Service Providers: For app hosting, analytics, and customer support.
• Regulatory Authorities: If required under UAE law or to protect legal rights.

5. Data Storage & Security

• Your data is stored securely on servers within the UAE or other approved jurisdictions.
• We use encryption, firewalls, and access controls to protect your information.
• Data is retained only for as long as necessary to fulfill the purposes stated in this policy.

6. Your Rights (UAE Data Protection Law)

As a customer in the UAE, you have the right to:

• Access and request a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications.
• Object to certain types of data processing.

To exercise your rights, please contact us at [Insert Email e.g., privacy@truss.ae].

7. Cookies & Tracking

Our app and website may use cookies and tracking technologies to enhance user experience, improve performance, and deliver relevant content. You may disable cookies through your browser settings, but this may affect certain features.

8. Third-Party Links

Our app/website may include links to third-party services (e.g., payment gateways, partner restaurants). Truss is not responsible for their privacy practices, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to comply with UAE regulations or improve transparency. Any updates will be posted on our website/app with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: